Which countries are considered international?
Kahvé Road HQ is based in South Africa. All countries where the delivery address is outside of South Africa fall under our terms for international delivery.
How long will my order take to arrive?
Delivery usually takes place within 2 weeks following dispatch, however, seasonal peaks, delays in customs and other factors outside of our control may on occasion cause delivery to take up to 3-4 weeks.
Is there a delivery charge?
Although deliveries within South Africa are free for orders over R450, orders delivered to international addresses will incur a delivery charge. The delivery charge is displayed when you view your cart before checkout.
Do I have to pay import duties?
Import duties may be payable by recipients of international deliveries. As the customer, you will be responsible for both determining whether any such import duties/levies are payable, and making payment if required. Depending on your country and the products you have ordered import duties may range between 10% and 40% or more.
What are my payment options?
For international deliveries, we currently only accept payment via credit card, or bank transfers if the order amount is over ZAR 3000.
What currency must I pay in?
Although you are able to see the price of a product in your currency of choice, all transactions are processed in South African Rands (ZAR) and therefore there might be minor discrepancies in amounts when it comes to the check out due to currency conversion process.
Are there any product limitations?
Depending on import regulations, restrictions and other factors, certain products will unfortunately not be available for delivery in countries outside of South Africa. If a product is not available for delivery in your country, it will be marked as such on the product page. Please make sure you have correctly selected your country of delivery before viewing the availability of products.
Will electrical applications be compatible?
All electrical appliances are built to meet South African Electrical standards: 220V – 240V. Please check if the voltage of any electrical appliances you may want to purchase are compatible with your local electrical supply standards, as Kahvé Road will not be held responsible for products that are damaged by voltage.